Privacy Policy

TTB Software Development B.V. (hereinafter "Love.nl", "we" or "us"), located at Lagedijk 11A, 2064 KV Spaarndam, registered at the Chamber of Commerce under number 77669703, is responsible for the processing of personal data as described in this privacy policy.

Love.nl processes personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Date of birth
• Email address
• Location data (city, province)
• Profile photos and profile information
• Preferences and interests (for matching)
• Messages and chat history
• IP address and device data
• Payment data (for premium subscriptions)

Love.nl processes your personal data for the following purposes:

• Creating and managing your account
• Providing compatible matches based on your preferences
• Facilitating communication between users
• Processing payments
• Improving our service and user experience
• Ensuring the security of the platform
• Complying with legal obligations

We process your personal data based on the following legal grounds from the General Data Protection Regulation (GDPR): performance of a contract (delivering our services), consent (for specific processing such as marketing communication), legitimate interest (for improving our services and fraud prevention) and legal obligation (for fiscal and administrative obligations).

Love.nl uses cookies and similar technologies to make the website and app function and to analyse their use. We distinguish the following types of cookies:

• Functional cookies: necessary for the website to function, such as session and login cookies.
• Analytical cookies: to gain insight into website usage and to improve it.
• Marketing cookies: only with your consent, for showing relevant offers.

Love.nl does not retain your personal data longer than strictly necessary for the purposes for which it was collected. When you delete your account, your personal data will be removed from our active systems within 30 days. Data that we are legally required to retain (such as invoice data) is kept for the legally prescribed period of 7 years. Anonymised data for statistical purposes may be retained longer.

Love.nl does not sell your data to third parties. We only share personal data with third parties when this is necessary for the performance of our services (such as payment processors and hosting providers), or when we are legally required to do so. We enter into a processing agreement with all parties that process personal data on our behalf to ensure the protection of your data.

Love.nl takes the protection of your data seriously and implements appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. These include encrypted connections (SSL/TLS), encrypted storage of passwords, access controls and regular security audits.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: you can request which data we process about you.
• Right to rectification: you can have incorrect data corrected.
• Right to erasure: you can request the deletion of your data.
• Right to restriction: you can request restriction of processing.
• Right to data portability: you can request your data in a common format.
• Right to object: you can object to the processing of your data.

You can send a request regarding the above rights to info@love.nl. We will respond as quickly as possible, at the latest within 30 days.

Love.nl reserves the right to modify this privacy policy. Changes will be published on this page. We recommend that you consult this privacy policy regularly so that you are aware of any changes. In the event of significant changes, we will actively inform you.

Do you have a complaint about the processing of your personal data? Please contact us at info@love.nl. You also always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection.